RETURN AND REFUND POLICY
Effective Date: December 25, 2025
Last Updated: September 18, 2026
ORDERS SHIPPED TO THE UNITED STATES — ALL SALES ARE FINAL
Effective September 18, 2026, every order shipped to an address in the United States is final sale and cannot be returned or exchanged. Our products ship from Canada, and sending an item back across the border means return shipping to Canada, customs paperwork, and possible duties and brokerage fees — costs that almost always exceed what a return is worth to the customer.
We stand behind every US order directly: if it arrives damaged, defective or incorrect, email dwnunderbedding@gmail.com within 30 days of delivery with your order number and a photo, and we will provide a replacement or a refund. You will not be asked to ship anything back. Before any US order ships, we email the customer to confirm this policy. Full details: https://downunderbedding.com/pages/return-policy#us-final-sale
The rest of this policy applies to orders shipped within Canada.
30-DAY RETURN WINDOW
Down Under Bedding offers a 30-day return policy on most products. You have 30 calendar days from the date you receive your item to initiate a return request.
RETURN ELIGIBILITY REQUIREMENTS
To qualify for a return, your item must meet all of the following conditions:
• Unused and unworn condition
• Original tags still attached
• Original packaging intact and undamaged
• Receipt or proof of purchase provided
• Item in the same condition as received
HOW TO INITIATE A RETURN
1. Contact us at dwnunderbedding@gmail.com within 30 days of receiving your order
2. Include your order number and reason for return
3. Wait for return authorization before shipping items back
4. Returns sent without prior authorization will not be accepted
RETURN SHIPPING COSTS
Customer Responsibility: You are responsible for return shipping costs unless the return is due to our error (defective, damaged, or wrong item sent).
Return Shipping Deduction: If you receive a refund, return shipping costs will be deducted from your refund amount.
Shipping Insurance: For items valued over $75, we recommend using trackable shipping or purchasing shipping insurance. Down Under Bedding is not responsible for lost return shipments.
DAMAGED OR DEFECTIVE ITEMS
Inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item:
• Contact us immediately at dwnunderbedding@gmail.com
• Include photos of the damage or defect
• We will evaluate the issue and provide a resolution at no cost to you
NON-RETURNABLE ITEMS
The following items cannot be returned:
• Personal care products and beauty items
• Perishable goods (food, flowers, plants)
• Custom or personalized orders
• Special order items
• Hazardous materials, flammable liquids, or gases
• Sale or clearance items (marked as final sale)
• Gift cards
Contact us at dwnunderbedding@gmail.com if you have questions about whether a specific item can be returned.
EXCHANGES
We do not offer direct exchanges. To exchange an item:
1. Return your original item following our return process
2. Once the return is approved and processed
3. Place a new order for the replacement item
This ensures you receive your new item as quickly as possible.
EUROPEAN UNION CUSTOMERS - 14-DAY COOLING OFF PERIOD
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 calendar days for any reason, with no justification required.
The same eligibility requirements apply:
• Item must be unused and unworn
• Original tags attached
• Original packaging intact
• Receipt or proof of purchase required
REFUND PROCESSING
Inspection Timeline: Once we receive your return, we will inspect it within 3-5 business days.
Refund Notification: We will email you to confirm receipt and notify you whether your refund is approved or denied.
Refund Method: Approved refunds are processed to your original payment method (credit card, debit card, or original payment source).
Refund Timeline: Refunds are processed within 10 business days of approval. Bank processing may take additional time.
REFUND DELAYS
If you haven't received your refund after 15 business days from our approval notification:
1. Check your bank account or credit card statement
2. Contact your credit card company (processing can take additional time)
3. Contact your bank (refund posting may be delayed)
4. If still unresolved, contact us at dwnunderbedding@gmail.com
CONTACT INFORMATION
For all return and refund questions, contact:
Email: dwnunderbedding@gmail.com
We typically respond to return inquiries within 24-48 business hours.
ADDITIONAL NOTES
Original shipping charges are non-refundable unless the return is due to our error.
Items must be returned in their original condition. Items returned damaged or missing parts due to customer error, cannot be refunded.
This return and refund policy applies to purchases made through downunderbedding.com and our authorized sales channels.
Down Under Bedding reserves the right to refuse returns that do not meet our eligibility requirements or that are received outside the 30-day return window.
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