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Shipping Policy

Quick answer: shipping

Orders ship within 5–10 business days (Monday–Friday; weekends and holidays excluded). Shipping is free on orders over $99 in both Canada and the United States; orders under $99 are a flat $25. We require a signature on delivery and do not ship to P.O. boxes.

Shipping Policy

All orders are shipped within 5–10 business days. Weekends and holidays are not included. Normal shipping hours are Monday–Friday, 10am–6pm EST. You will be notified via email or phone if there is a delay, and you will have the option to cancel your order before shipping.

Down Under Bedding does not guarantee any particular delivery date or time — estimates are based on previous shipping history.

Shipping Charges

Region Orders under $99 Orders $99 and over
Canada $25 Free shipping
United States (expedited) $25 Free shipping

Carriers

Down Under uses different shipping companies for most shipments across Canada and the United States. You will be required to sign for the delivery, or go to the nearest postal depot if you are not home, as the delivery notice will be in your mail or on your door. We cannot use your preferred courier unless you provide us with a prepaid shipping label, and we do not ship to P.O. boxes.

Returns

The customer is responsible for all shipping charges back to us in Canada. If you received your order in the United States, please contact us first so you understand the customs requirements for shipping back across the border — you are responsible for the shipping and any duties. See our Return Policy.

Remote areas

Down Under reserves the right to cancel orders where the shipping charge is prohibitive and not feasible. Examples include Hawaii in the USA or Whitehorse in the Yukon Territories, Canada.

Frequently Asked Questions

How long does shipping take? Orders ship within 5–10 business days, Monday–Friday.

Do you ship to the United States? Yes — free on orders over $99, and $25 on orders under $99. US returns may involve customs and duties, which are the customer's responsibility.

Is shipping free? Yes, on orders of $99 and over in both Canada and the United States.