Quick answer: returns & refunds
Orders shipped within Canada: you have 30 days from delivery to return most items (clearance excluded). Items must be unused and in their original packaging, and return shipping is the customer's responsibility (we ship free on orders over $99). Refunds go to your original payment method, and damaged items are replaced within 30 days. Orders shipped to the United States are final sale — see below. Email dwnunderbedding@gmail.com with any questions.
Orders shipped to the United States — all sales are final
Effective September 18, 2026, every order shipped to an address in the United States is final sale and cannot be returned or exchanged.
Why: our products ship from Canada. Sending an item back across the border means return shipping to Canada, customs paperwork, and possible duties and brokerage fees — costs that almost always add up to more than the return is worth to you. Rather than put you through that, we make US orders final and stand behind them directly.
Our promise: every product we ship is brand new. If your order arrives damaged, defective or incorrect, email us at dwnunderbedding@gmail.com within 30 days of delivery with your order number and a photo. We will make it right with a replacement or a refund — and you will never be asked to ship anything back.
Before we ship any US order, we email you to confirm you understand this policy. Your order ships as soon as you confirm.
Yes, for orders shipped within Canada — Down Under strives to satisfy every customer with quick, easy returns. All returns must be sent back in their original packaging and condition. Down Under Bedding may refuse a return or charge a 30% restocking fee on any product that is not returned in appropriate condition. Orders shipped to the United States are final sale (see above).
Yes — you are responsible for the shipping charge back to us, since we offer free shipping on most orders. We give you 30 days to return products shipped within Canada. Email us at dwnunderbedding@gmail.com.
Clearance items, and any order shipped to the United States. All other purchases shipped within Canada can be returned within 30 days of delivery. The product must be unused, in its original packaging, and the customer is responsible for the return shipping.
Any refund issued is processed using your original method of payment.
Down Under Bedding does not provide warranty coverage directly, but we will help you reach the right customer service for your claim. Email dwnunderbedding@gmail.com or use the live chat, and we will direct you to the appropriate manufacturer or vendor. See our Warranty Coverage page for more.
Contact us at dwnunderbedding@gmail.com. If you need to ship back a return from within Canada, please let us know and we will respond within 48 hours, Monday–Friday. Return shipping charges are the customer's responsibility.
We want to ensure your happiness and satisfaction. We hope it doesn't happen, but if a product arrives damaged we will replace any damaged bedding within 30 days of purchase or delivery. If the original product is unavailable, we will replace it with a similar product, at our discretion. For orders shipped to the United States, a photo is all we need — nothing is shipped back.
Down Under is here to help in any way we can. If you have any questions, contact us at dwnunderbedding@gmail.com or via the live chat on the website.
Where are we shipping to?
