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Can I return a product?

Yes, Down Under strives to satisfy each and every customer with our quick and easy returns. All returns need to sent back in the original package & condition. Down Under Bedding is subject to refuse or charge 30% restocking fees on any returned product that does not seem to be in appropriate condition. 


Do I have to pay for the return shipping back?

Yes you are responsible for the shipping charge back to us as on most orders we offer free shipping.

We understand how busy you are, so we give our customers 30 days to return products. Please email us at info@downunderbedding.com


Is there anything I can’t return?

All purchases can be returned within 30 days of delivery except clearance

The customer is responsible for the return shipping expenses and also the product should be in unused condition with all the original packaging.


How will I receive my refund?

Any refunds issued will be processed using the original method of payment.


How does warranty coverage work?

Down Under Bedding does not provide warranty coverage directly but will assist you in contacting the correct customer service for your claim.

Please contact us via email info@downunderbedding.com and the webchat we will direct you to the appropriate manufacturer or vendor  customer care department to assist you in your claim.


What if I need to ship my return?

Contact us for a return at:


If you need to ship back a return, please inform us and we will respond back within 48 hours, Monday - Friday.

Shipping charges on returns are the customers’ responsibility.


What if my product is damaged?

We want to ensure your happiness and satisfaction. We hope this doesn’t happen, but if it does, we will replace any damaged bedding within 30 days of purchase or delivery.

If the original product is unavailable, we will replace it with a similar product, at our discretion.

What if I have questions?

Down Under is here to help in any way we can.

If you have any questions, please contact us at info@downunderbedding.com or the live chat on the website.