Quick answer: how to reach us
Email us at dwnunderbedding@gmail.com, or use the live chat on our website. Our team responds within 48 hours, Monday–Friday, 10am–6pm EST.
Email: dwnunderbedding@gmail.com — for detailed questions or photos. We reply within 48 hours, Monday–Friday.
Live chat: Use the chat button on any page of our website during business hours.
Hours: Monday–Friday, 10am–6pm EST (closed weekends and holidays).
Down Under Bedding is a Toronto-based bedding specialist, serving customers across Canada and the United States online since 1989.
Where's my order? Orders ship within 5–10 business days; see our Shipping Policy for details and tracking.
How do I return something? You have 30 days — see our Return & Warranty Policy to start.
Which product is right for me? Tell us how you sleep and we'll help you choose the right duvet, pillow, or sheets — just email or use the live chat.
Where are we shipping to?
